It can be pretty frustrating when you’re trying to make or answer a call on your smartphone and you can’t hear the other person. If you’re having sound quality problems on your Android or iPhone, it may be just a minor glitch and it can be fixed fast. But, in rare occasions, it can be an indicator of a more serious issue or an underlying damage.
The good news is that there are some techniques you can try at home to troubleshoot your phone. Before coming to us for repair, try the following steps.
#1 Check Your Phone’s Audio Volume Levels
Before trying anything else, make sure you check your speakers. If you have an iPhone, click on Settings>Sounds & Haptics. Under Ringers and Alerts, turn up the volume by dragging the slider all the way to the right. If you can hear a noise, your speakers work well. If you don’t, your iPhone may need hardware repair services.
If you have an Android phone, use the volume button on the side of your phone to increase the audio volume. You can also use the volume slider that shows up on-screen after holding the volume button down. To expand it, click on the down button beside the slider. Swipe all the way to the far right to get the highest sound level.
#2 Disable Do Not Disturb Mode
If the Do Not Disturb mode is on on your device, all incoming notifications and calls will be silenced. If your phone’s settings end up in this mode by accident, you will miss some incoming calls and notifications.
To disable the Do Not Disturb setting on an iPhone, go to Settings, click on Do Not Disturb, and slide the toggle switch to the Off position.
On an Android phone, go to Settings>Sound and click Do Not Disturb and click on Automatic Rules. You will want to make sure all of your Automatic Rules are not selected and are turned off.
#3 Turn Off Bluetooth
When your phone is paired to a Bluetooth device, it will send a sound signal to the device and not your phone speaker. To see if that’s the cause of your sound issues, turn off your Bluetooth. On an iPhone, you’ll have to go to Settings > Bluetooth. If the Bluetooth button is green, turn it off. On an Android Phone, open Settings and click on Connected Devices. Then turn off the Bluetooth.
#4 Test The Sound on a Headset
Now, you can try to test your phone’s sound through a headset. If your phone does not have an audio jack, you can connect it to a Bluetooth headset or speaker. Or if you have one of the newest iPhone models, you can plug headphones into the lightning port. If the sound works, it can be a sign that there is a problem with the hardware.
#5 Reset Your Phone
Finally, if everything fails, you can reset your phone to its default settings. Before doing this, just make sure you do a backup to prevent losing data and photos.
To reset your iPhone, go to Settings > General > Reset > Reset All Settings. On an Android phone, go to Settings > System > Advanced > Reset Options > Erase all data.
Sound Repairs Near You
If everything above fails, you can bring your phone to Hot Tech Repair. Our expert technicians are trained to fix this kind of issue for all major brands. We will have your phone working in no time. Call or stop by to our store to get your repair started today!