Your Top Device Repair Questions, Answered

Repair Answers

Q1: What devices do you repair?

We fix a wide range of devices including smartphones, tablets, laptops, and Apple Watches. Whether you have an iPhone, Samsung, Google Pixel, or even a Microsoft Surface, we’ve got you covered. Explore our device repair options.

Q2: Do you offer same-day repair services?

Yes. Most of our smartphone and tablet repairs can be completed the same day, depending on the severity of the issue and parts availability. For accurate timeframes, use our instant quote form.

Q3: How much will my repair cost?

Repair costs depend on the device type and the issue. You can get a fast and free estimate using our Instant Quote Tool—no commitment required.

Q4: Do you offer a warranty on repairs?

Yes, all our repairs come with a warranty. Most parts are covered under a limited lifetime warranty, except for batteries and special-case services. Learn more on our warranty policy.

Q5: Is water damage repair possible?

Yes, we specialize in diagnosing and repairing water-damaged phones and tablets. Our technicians use ultrasonic cleaning and thorough board-level inspection. Read more about our water damage repair process.

Q6: Can you fix cracked screens and replace batteries?

Absolutely. We’re known for quick, reliable screen repair and battery replacement. We use high-quality parts to ensure long-lasting performance.

Q7: What if my speaker or microphone isn’t working?

If your audio is distorted, silent, or cutting in and out, you might need a mic or speaker repair. Our experts can diagnose whether it’s a dirt block or hardware damage and replace parts if needed.

Q8: My phone won’t charge. Can you fix that?

Yes. Charging port issues are common, and we offer fast, affordable charging port repairs. Whether it’s dirt buildup or a port replacement, we’ll handle it.

Q9: Do I need an appointment?

Appointments are encouraged but not required. Walk-ins are always welcome. To save time, you can book online in advance.

Q10: Can I sell or buy a phone at Hot Tech Repair?

Yes. We buy used phones and also offer a selection of reliable used phones for sale. Get your instant buy/sell quote.

Q11: How can I contact Hot Tech Repair?

You can reach us via our Contact Page, call us directly, or visit us in-store. Our team is ready to help you Monday through Saturday.

Q12: What types of tablets do you repair?

We repair various tablet models including Apple iPad, Samsung Galaxy Tab, and Microsoft Surface devices. Learn more on our Tablet Repair page.

Q13: Can I bring in a laptop that won’t turn on?

Yes. If your laptop won’t power on, our team can diagnose and repair hardware or software issues. Start with a Diagnostics check.

Q14: Do you repair phones with reboot loop issues?

We do! If your phone is stuck on a boot loop, we offer same-day repair services in most cases. Visit our Reboots page to get started.

Q15: Is phone battery replacement done in-store?

Yes, all battery replacements are performed in-store using OEM-quality parts. Get more info at our Battery Replacement page.

Q16: Where is Hot Tech Repair located?

We’re located in Sacramento, CA. For directions and local service details, visit our Sacramento location page.

Q17: What are your business hours?

We’re open Monday–Friday 10:00 AM to 6:00 PM. Saturdays are appointment only. For the most up-to-date info, visit our Contact Us page.

Q18: Do you accept walk-in customers?

Yes, walk-ins are welcome during business hours. If you want to speed things up, start with an Instant Quote.

Q19: How do I start a repair with Hot Tech Repair?

The fastest way is to begin with our Instant Quote tool or submit a request through Repair a Device.

Q20: Do you provide free estimates?

Yes. You can get a free estimate using our Instant Quote page.

Q21: Why should I choose Hot Tech Repair over other repair shops in Sacramento?

We focus on fast turnaround, fair pricing, and OEM-quality parts. Learn more about who we are on our About Us page.

Q22: Are your technicians experienced?

Yes—our team has years of hands-on experience. Learn more about Hot Tech Repair on our About page.

Q23: Do you use high-quality replacement parts?

Yes, we use OEM-quality parts whenever possible. You can explore repair categories and services on our homepage.

Q24: How long have you been in business?

Hot Tech Repair has over 10 years of experience serving customers in Sacramento. Learn more on our About Us page.

Q25: Do you offer a warranty on repairs?

Yes, most repairs include a warranty (with exclusions like accidental or liquid damage). For warranty-related questions, reach out via our Contact Us page.

Q26: Can I drop off my device and pick it up later?

Yes. You can drop off your device and return when it’s ready. To start faster, submit details through Repair a Device.

Q27: How long do most repairs take?

Many repairs are completed the same day, often within 30–60 minutes, depending on the repair and parts availability. Get an estimate through Instant Quote.

Q28: Will I be notified when my repair is finished?

Yes. If you have any questions during your repair, contact us via our Contact Us page.

Q29: Do you work on devices that won’t turn on?

Yes. We start with testing to identify the cause. You can begin with our Diagnostics service or request help via Repair a Device.

Q30: Do you offer repair services for individuals and businesses?

Yes. We help individuals, schools, and businesses with device repair needs. To discuss options, use our Contact Us page.

Q31: Can I get my device repaired the same day?

Often yes—same-day service is available for many common repairs. Start with an Instant Quote for the best estimate.

Q32: What if I don’t know what’s wrong with my device?

No problem—repairs often start with checking the root cause. Learn more about Diagnostics or submit your issue via Repair a Device.

Q33: Do you repair devices with multiple issues?

Yes. We can diagnose multiple symptoms and recommend the best path forward. Start with Diagnostics.

Q34: Is it better to repair or replace my device?

It depends on the issue and device condition. We can help you decide after a quick evaluation—start with an Instant Quote.

Q35: Do you help customers decide whether a repair is worth it?

Yes. We offer honest guidance based on repair cost and device value. Get started with Instant Quote.

Q36: Do you buy used or broken phones?

Yes, we buy devices and offer same-day payouts for qualifying items. To ask about your device, contact us through our Contact Us page.

Q37: Can I sell my phone even if it doesn’t work?

Yes. We purchase phones in many conditions, including broken devices. Reach out through Contact Us to ask about your device.

Q38: Do you sell used phones?

Yes, we offer a selection of reliable used phones when available. For current availability, contact us via Contact Us.

Q39: Is my personal data safe during repair?

We respect customer privacy and handle devices responsibly. If you have any concerns, contact us through our Contact Us page.

Q40: Should I back up my data before repair?

We recommend backing up whenever possible, especially before major repairs. If you need guidance, reach out via Contact Us.

Q41: Do you offer repairs for older devices?

Yes, we repair older models depending on parts availability. Start with an Instant Quote.

Q42: Can I contact you before visiting the store?

Absolutely. Use our Contact Us page or call us for quick help.

Q43: Do you serve areas outside Sacramento?

Yes, many customers visit us from surrounding areas. For location info, see our Sacramento page.

Q44: How do I know which service my device needs?

We typically start with a check to identify the issue. Learn more about Diagnostics.

Q45: What should I bring when visiting for a repair?

Bring your device. Chargers can help for certain issues, but aren’t required. If you’re unsure, message us via Contact Us.

Q46: Are repairs done in-store or sent out?

Standard repairs are completed in-store by our team. To begin, use Repair a Device.

Q47: Do you repair devices damaged by drops or accidents?

Yes. We handle many accident-related issues. For screen-related issues, see Screen Repair.

Q48: Do you recycle broken screens or parts?

Yes, we recycle many damaged components when possible. Learn more about our values on the About Us page.

Q49: How can I find directions to Hot Tech Repair?

Use our Sacramento location page for directions and local info.

Q50: How can I see examples of your repair work?

You can view real repair photos in our Gallery.

Q51: Can I ask questions before committing to a repair?

Yes. We’re happy to help—reach out through Contact Us.

Q52: Do you provide honest repair recommendations?

Yes. We aim to recommend repairs that make sense for your device and budget. Start with an Instant Quote.

Q53: Do you offer screen repair services in Sacramento?

Yes. Learn more about our service on the Screen Repair page.

Q54: Do you offer phone battery replacement in Sacramento?

Yes. Learn more on our Battery Replacement page.

Q55: Do you offer water damage repair in Sacramento?

Yes. Learn more about our process on the Water Damage page.

Q56: Do you help with devices that keep restarting or freezing?

Yes. If your device is stuck restarting or unstable, start with our Reboots service.

Q57: What’s the best way to get an accurate price before I visit?

Use our Instant Quote tool to get a fast estimate based on your device and issue.

Q58: Can I start the repair process online?

Yes. You can start online using Repair a Device or get pricing through Instant Quote.

Q59: Where can I learn more about Hot Tech Repair?

You can learn about our story and values on the About Us page.

Q60: How can I get started today?

Start with an Instant Quote or contact us through the Contact Us page.